At The Singing Journey, every item is made with love and intention—just for you. We currently sell to most countries worldwide.

Below you'll find all the details about how we process, produce, and ship your items.

📧 Digital Products

Digital products such as e-books, PDFs, and downloadable resources are delivered via email or direct download link.

Delivery Method: Email or instant download
Delivery Time: Immediately after purchase|
Shipping Fees: None

Didn’t receive your file? Check your spam/promotions folder. Still missing? Contact us at contactus@thesingingjourney.com.

📦 Physical Products (Journals, Wall Art & Cards)

Our journals, cards (including card games) and wall art prints are made to order. This means they’re crafted individually when you place your order—no mass production, no warehouse storage, designed and made just for you.

Journals & Printed Books

ALL OUR JOURNALS ARE SHIPPED FREE OF CHARGE

Once your order is placed, payment is captured within 1–2 business days. The item then goes into production.

Production Time: 3–5 business days

~ Then the product gets shipped to you via standard shipping from the US to your country ~

You will receive a tracking number after the item gets made (fulfilled).

Posters & Wall Art

Wall art items are also printed on demand by a professional fulfillment partner.

Production Time: 2-7 business days.

~ Then add the following shipping time you chose at checkout ~

You will receive a tracking number after the item gets made (fulfilled), if you chose a shipping method that has tracking.

Cards & Card Games

Wall art items are also printed on demand by a professional fulfillment partner.

Production Time: 3-8 business days.

~ Then add the following shipping time you chose at checkout ~

You will receive a tracking number after the item gets made (fulfilled), if you chose a shipping method that has tracking.

🌍 Regarding Customs

We currently ship to Canada, the United States, the United Kingdom, Ireland, Australia and New Zealand.  Customers are responsible for any customs duties or import taxes that may apply in their region. We are not liable for delays caused by customs clearance.

⚠️ Important Notes

* All timeframes are estimates. Delays may occur due to weather, customs, or carrier issues.

* Please double-check your shipping address. We are not responsible for orders returned due to incorrect information.

* Re-shipping fees may apply for undeliverable or returned packages.

* Shipping times may vary depending on destination, customs, weather, holidays or local postal services.

📩 Need Help?

We’re here to help! Got any questions about this or any of our other Policy Pages, contact us at the below:
Email: contactus@thesingingjourney.com
Store Name: The Singing Journey (TSJ)

Note: The Singing Journey (TSJ) reserves the right to update this policy at any time.